Do you ship to the UK?

Sorry, at the moment - for different reasons - we do not ship to the UK. You can use the English pages for translation only. Place your order in our Dutch, Belgian or German shop.

EJBstore is the online shop of EJBdesignery.
We have been an official dealer of Wenger products since 2007.

General terms and conditions of delivery

We deliver the goods to you based on our General Terms and Conditions. You can find them here. Naturally, we comply with all legal provisions and all warranty provisions. If you have a complaint, we will work with you to find the best possible solution.

How secure is ordering?

During the ordering process, we will require some information from you. Your information is safe with us. Your payment will be processed via a secure connection through our payment provider Stripe. Stripe is a leading company in the field of online payments.

How can I pay?

Online payments are processed via our payment provider Stripe. You can choose from the most common payment options.

What are the delivery charges?

Delivery is and remains a human endeavour. We charge a fee of € 4.95 to contribute towards the delivery costs.

GLS, our logistics partner

We send all our parcels via our logistics partner GLS. Once the parcel has been scanned in the logistics process, you will receive an e-mail notification and you can track your parcel and make any changes if necessary.

GLS delivers on working days only and not at weekends or on public holidays. You can always track your parcel through the GLS logistics process. During the festive season, e.g. around Christmas, delivery may take a little longer than usual due to the high volume of parcels. We apologise for any inconvenience this may cause.

Do the prices listed on the website include VAT?

The prices stated on this website include VAT. After purchase and payment, you will automatically receive a VAT invoice from us.

Payment by bank transfer

Companies have the option of ordering on account. After an initial check by our finance department, you can pay afterwards by bank transfer.

Individuals may select this payment option if they are unable or unwilling to pay using the aforementioned payment methods. You will then automatically receive an email with payment instructions. Once payment has been received, we will dispatch the parcel to you.

When can I expect my parcel?

We deliver items almost exclusively from our own stock. We require 1 to 2 working days to process your order. We use the services of GLS (General Logistics Systems) to deliver the parcels. In practice, this means that your parcel will be delivered to you within 2-4 working days of placing your order. With the Track & Trace code you receive from us, you can track your parcel yourself in the GLS logistics process.

Money-back guarantee! Right of withdrawal

Under the Distance Selling Act, consumers have a cooling-off period of 14 days for internet purchases. This means that if, for whatever reason, you are not satisfied with your purchase, you can simply return the product for an exchange or a refund. The product must, of course, be undamaged and unused and should be returned in its original packaging if possible. The shipping costs for returning the product to us are at your own expense. If you wish to make use of this option, please contact our customer service department. You will find the necessary details on our contact page.

Upon receipt, the product is defective

You should report this to our customer service department as soon as possible. We will provide you with instructions on how to return the product to us in its original packaging. You will find the necessary details on our contact page.

My question is not listed, what can I do?

Have you not yet found the answer to your question? You are welcome to call or email us with your specific question. We are happy to assist you. You will find the necessary details on our contact page.